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Management Overviews for management personnel

Management Overviews for management personnel: Management Training provides participants with:
  • Definitions and examples of measurement terms such as function points, defects, leverage, value, importance and others;
  • Relationships of function points with other software metrics;
  • Methods of proving estimates, productivity, quality, risk and other management issues;
  • Information to manage "scope creep" in development and maintenance estimates;
  • Required Tasks and Resources to perform function point counting and measurement summarization.

The Management Overview is a two hour presentation recommended for managers, required for "system experts", and optional for other interested persons. The optional session provides anyone, overly concerned about individual measurement or misuse of the data, to express their concerns. By addressing the emotional issues directly we increase staff support for measuring.

Function Point training and counting will exclusively follow all IFPUG CPM 4.1 published standards. Training is based on our IFPUG certified course and personnel. Our experience includes participation in the MIT/IFPUG study which illustrated Development Support Center's 98% consistency level.

Case Study training for technical personnel

Case Study Training for technical personnel: Case Study Training provides "hands on" experience and produces the skills to maintain Function Point counts. Individuals taking the class should also attend the Management Overview. Recommended class size is 6 to 20 persons. Participants will be able to:

Get Requirements Once (GRO)

Get Requirements Once: What is GRO?

GRO is a highly structured requirements definition and detail design process. The process brings users and systems personnel together in interactive "brainstorming" sessions under the leadership of a trained GRO facilitator. The GRO facilitator maintains the agenda, enhances information flow and serves as a catalyst prompting participants as needed.

GRO participants are primarily users, knowledgeable of the business needs, systems under study, and authorized to make requirement and design decisions. Participants represent all of the functional areas that are or may be affected by the business solution.

GRO is independent of technology, although the process complements the use of other advanced technologies and processes.

Benefits of GRO to Your Organization

+ Opportunity and structure to manage expectations.
+ Reduction of up to 50% in the time required to define user requirements. For example, an insurance client indicated a DSC facilitated GRO accomplished in four days what they felt would have taken six months using traditional methods.
+ Reduction in design costs and time by 20-50%.
+ Improved user satisfaction, involvement and commitment.
+ Enhanced communication among different user areas and system personnel.
+ Rapid identification and resolution of problems and issues.
+ Measurable increases in quality that reduce maintenance and enhancement costs.
+ Reduced misunderstandings and related conflicts.

GRO Workshop Agenda

The objectives of this workshop are to empower individuals to facilitate requirements collection for projects that cross multiple system or user boundaries.

If you have trouble estimating, or getting requirements, this workshop gives you powerful skills. You will learn what GRO is, how to prepare and facilitate GRO sessions, and how to document GRO outcomes. This one day workshop covers, in detail, the five phases of preparing and conducting a GRO plus a case study for hands-on facilitation practice. Topics include:

GRO Background,
GRO Defined,
GRO Benefits,
GRO Definitions,
Five Phases of GRO, in detail,
Research,
Session Preparation,
Session Facilitation
Documentation,
Follow Up,
Project Estimation with Function Points,
Conflict Resolution and Issues,
Pitfalls, and
Case Study with Hands-On Facilitation Practice.

Who Should Attend

Project Managers
Analysts
Members of Design Teams
Anyone with System Requirements
End User Personnel

Measurement GRO

The fastest way to define and guarantee success in your measurement program is to do it once by Getting management to define their Requirements Once. This on site workshop, brings together the right managers and senior managers to define their goals, objectives and criteria for success. They actually guarantee your success. It allows you to get their support and concentrate on the critical cost effective measures needed now. For once you can actually manage expectations.

Enhancement and Estimating training for Project Managers

Enhancement and Estimating training for Project Managers eliminates the "I believe" from estimating, planning and resource scheduling. This one-half to one day training concentrates on sizing and estimating "change requests" (Enhancements) to your production applications. We utilize your baseline data, plus your previous or open "change requests," as case study examples.

Any competent metrics vendor can demonstrate how Function Points are used in typical development life cycle estimating. However, more important and of greater value is the ability to estimate projects at the earliest point in the life cycle known as "gleam in your user's or boss's eye." DSC has developed and utilized procedures that quantify and document all assumptions, using function points, to validate and support other estimating techniques.

Advanced Function Point training and CFPS Preparation training

Advanced Function Point and CFPS Preparation Training are recommended for anyone whose company requires measurements at a professional level. Topics include:

Training material and other documentation

Training material and other documentation are provided. DSC has delivered training to over 20,000 students using our IFPUG certified materials. DSC delivers its courses at IFPUG conferences and was awarded the recognition of exclusively delivering training at the first Rome User Conference. Additional materials are provided, including motivational items, to increase staff support for measuring.

Knowledge transfer and a template for ongoing activities

Knowledge transfer and a template for ongoing activities: Our quality, reputation, process and this proposal are centered around the concept of knowledge transfer. It has proven itself time and again through satisfied customers in more than a dozen industries. Knowledge transfer can also be measured. Your Metrics coordinator will progress from Expertise Level 0 to Expertise Level 7 or 8. At one client, four individuals achieved Expertise Level 8. This accounts for why they are one of the best measurement programs in the country and why their measurement program was independently assessed, twice, at the beginning of CMM level 4.

To ensure continuing success, we assist in the preparation and establishment of ongoing rules and procedures for maintaining the data. Maintaining the Function Point data for a system supported by 16 people can take as little as one (1) day a year. In this effort we work directly with your company's Measurement Coordinator, Development Center and Quality Assurance personnel to establish regular management update reports.

We have experienced that a successful Metrics Coordinator often becomes too valuable to return to their old responsibilities. They are swamped with management requests that today are impossible to fulfill, or even conceive. For example, one Metrics Coordinator, conducting our Productivity Risk Assessment on a 70 work year project, found new information that changed the project's direction in just two days.

Function Point data collection and analysis

Function Point data collection and analysis: DSC has counted over 20,000 applications and projects. Platforms range from legacy mainframes to the most advanced client/server and even peopleless environments. Our experience with our customers shows that you can expect "counting rates" of:

We have observed that if 10 people have supported a system for 10 years, we can probably count it in one (1) day. For every 15 developers, we can probably count their existing base in one (1) week.

Guarantee: We guarantee DSC personnel will count at least 2,100 Function Points or two systems per counting day with proper documentation and system expertise. If this is not achieved we will prorate our fees. This rate is seven times (7X) the rate of "first timer counters".

To improve consistency and accuracy in counting, DSC's process includes:

  • Following all IFPUG 4.1 standards.
  • Delivering "audit" quality documentation of the Value Adjustment Factor and each detailed functional component (ILF, EIF, EI, EO, EQ). Any assumptions or other relevant comments are appropriately documented utilizing your own company specific documentation requirements.
  • Paying particular attention to establishing clear understandable boundaries. This is often the most misunderstood aspect of measuring. If causes misperceptions, miscommunications and mismanaged expectations among staff, users and management.
  • Exercising "due diligence" in working with your subject matter to isnure accuracy and while avoiding any impact on existing project schedules. We have participated in studies and audits that have proven our accuracy levels at 98.8%.
  • Utilizing special communication skills that facilitate gathering information and gaining staff and management support in the process. Our goal is to expand the management 80/20 rule to 98/10, with experts "buy-in" to the process and the results. This means we can get 98% accuracy in less than 10% of the time you will spend on your own.
  • Employing a common sense "roll up our sleeves" approach resulting in the least cost, with quality deliverables. Function Pointing on an ongoing basis will take less effort than time reporting and/or travel and expense reporting.

Auditing

Auditing: Over the years, we have participated in audits to insure our clients are following all published rules. In multiple instances this has saved our clients millions of dollars. Recently we performed an annual audit of a company whose metrics program we helped establish. After auditing 93 systems and projects (over 19,000 fp) we found a discrepancy of less than .7% which was attributed to mathematical errors and insufficient knowledge of the counters.

If your organization finds "auditing the books," a professional business requirement, why should Information Systems be different? Audits actually enhance the image and stature of your unit's contribution. "Without function points you're just another opinion!"

Consulting

Consulting: After data collection of Size, Time, Defects, Costs, Usage, Staffing, Customer Satisfaction, Importance and Supplemental Metrics, we translate technical measures into business information. This is customized to your company's current business needs. These activities also transfer coordinator skills to Function Point Expertise Level 6-7.

Development Support Center consults with companies worldwide on Start Up and On-Going Measurement needs. One company saved 1.4 million dollars after just one day. The bad news was that we were not working on commission. Another company changed direction on a project of 175 people after just one week of measuring and conducting a Productivity Risk Analysis. Another company is saving millions on the Request for Proposal process by consulting with us on using function points and modifying the process. Additional stories are available that are probably parallel to your own needs.

Outsourcing

Outsourcing: DSC consults with buyers and sellers in the outsourcing world. Our first goal is to help the buyer get what they want and need. Our second goal is to help the seller get fairly compensated for what the buyer wants, needs and is delivered. A by-product of this is provable enhanced Value in a Win-Win environment. We have been consulted on both sides of outsourcing issues in "deals" of up to $1 Billion.

Several of our clients have leveraged their own resources by outsourcing all or part of their Metric's program to us. This frees their staff to concentrate on issues that require inside information of the business and/or its organizational culture. Of course this value is also measured.

Software

Software: Everyone knows that function points are not a silver bullet. Yet every vendor sells software as if it were a silver bullet. Many times management assumes software is a solution before anyone has even reached Function Point Expertise Level 1. (The scale rises to Level 10 and then rolls into Professional Measurement Consulting Level 1-10.)

DSC will provide a Function Point repository and reporting tool as a part of our baseline counting services. Software is free on any engagement over 15 days. We suggest that purchase decisions be made after knowledge transfer to Function Point Expertise Level 5 has occurred. This avoids premature and wasteful "shelfware" mistakes.

Count Your Own Systems Workshop

Count Your Own Systems Workshop: This session provides results of your data that you can use immediately. Therefore you will need to bring documentation of a small or medium sized system. We will measure the system with you to validate your management's perception and expectations.

Who should attend

Function Point Coordinators
Analysts
Project Managers
IS Customers
Anyone who took the Management Overview or Case Study Training

Workshop Requirements

Participants need to bring:

File Structures with the number of fields on each
Sample Screens
Sample Reports

Workshop Agenda

Review system/project.
Determine application boundaries the describe user, management and IS view of the business.
Collect documentation, identify experts.
Complete the 14 general system characteristics.
Count and weigh Internal Logical Files and External Interface Files.
Count and weigh External Inputs, External Outputs and External Inquiries.
Complete the Function Point Summary Sheet.
Review results with workshop facilitator.
Deliver "CEO Bragging Rights" back to your organization.

901 Business Value Metrics

901 Business Value Metrics: Application Development is neither art nor science. It is an economic activity. Like any economic activity, applying information technology generates two results:

Revenues/Benefits, or
Products/Services.

Revenue/Benefits are measured via Financial Statements.
Products/Services are measured via Functionality, Quality and other supplemental business measures.

The objectives of this course are based upon real case studies:

  • Identify simple and sophisticated reporting in successful IT organizations.
  • Provide the Who, What, When, Why and How of Business Value Metrics for Managers and Senior Management.
  • Present the critical success factors to implementing Business Metrics.
  • Review multimillion dollar business decisions made possible with good Metrics data in areas like:
    • Productivity,
    • Quality,
    • Costs,
    • Return on Investment,
    • Risk Analysis,
    • Staffing,
    • Leverage,
    • Internal Sales,
    • External Sales,
    • Outsourcing,
    • Proving Value, and
    • Doing Things Right vs. Doing the Right Things.

There are no prerequisites, but be willing to think with you user/management/CEO "hat."

Benefits to your organization

This course:

  • focuses management's attention on the "need to know" metrics that are low overhead with the highest business impact.
  • provides an interactive format that can be easily customized to specific organizational issues.
  • addresses cost-effective approaches to implementing business metrics while saving money.
 
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