Function Points, Measures, and Software Metrics


	Bill Hufschmidt has shared his knowledge and experience, often by multiple requests, through numerous presentations for local, regional, national and international groups. These include ASM, CASMA, CQAA, DCI, FESMA, GUIDE, HUG, IASA, IFPUG, IQPC, ISFMA, LOMA, QAI, PSQT, SHARE, SIM, SPIN, WISQA and more than 250 companies and/or Vendor User Groups. The following are available for your company to help you: "Sell" Function Points and Metrics to Management and Staff, Prove the Value and Alignment of IT Services, and Gain Recognition, Respect and Rewards for Quality and Metrics practitioners. Doing Things Right vs. Doing the Right Things! Measuring People - A practical approach! 901 Business Value Metrics! Meaningful Metrics vs. Miserable Metrics -Take your pick! Fastpath For People, Who Hate Function Points! Function Points For Packages! Best Metrics - Estimating! What's next? Metrics That Get Top Management Attention! Proving the Promises of Quality or Without Metrics, You're Just Another Opinion! Earning Management Respect for Quality and The Value You Provide!" "So You've Got a QA. So What! Quality Without Metrics is Just Cheerleading!" CIO Metrics to Manage the Software Goliath!" Managing IT Assets in Insourcing, Outsourcing and Outseasing Situations! Bill Hufschmidt Phone: 262-789-9190 email: Bill.Hufschmidt@FunctionPoints.com Development Support Center, Inc. www.functionpoints.com Biography: Bill Hufschmidt is President of and Professional Metrics Consultant for Development Support Center. Now in their fifteenth year, Bill and the Development Support Center have assisted with the implementation of measurement programs worldwide in over 250 companies and organizations covering over 20 industries. His experience with the above metrics includes instances of proving multi-million dollar savings. Bill helped establish IFPUG, the International Function Point User Group; gave it its name; served as the first president; served multiple terms on the Board and several committees. As stated above he is a regular speaker for Metrics at companies and public forums. Bill holds a BA in Economics and has been named to Who's Who in American Business. Basis of Presentations: Field experience with Fortune 50 companies. Many companies can be identified instead of the nebulous "one client. Presentation Abstract: Doing Things Right vs. Doing the Right Things! "So you've got *****. So What?" [Note: this is where we tailor the presentation to your conference theme. If the theme is CMM, we would say, 'So you're at CMM-5. So What?' Then we show how to change single measures into Business Value Metrics.] Who cares how good you think you are, if you can't prove you're working on the right things? Why should I (CEO) invest money in your budget unless you can prove your value? How well are you aligned with the company's goals, 20%, 50%, 90%? You had better be able to prove it because 'Trust Me' just doesn't cut it anymore. The above represents the title and description of the presentation. It begins with a benchmark survey of the audience to provide them with data about their peer group companies. Next we introduce the Ten Dimensional Metric Model, which shows the uses of metrics in business issues of: Productivity and Estimating in Development and Maintenance, Quality, Cost and Return On Investment, Risk Analysis, Staffing, and Process e.g. Capability Maturity Model, TQM�. These metrics address proving you are 'Doing Things Right!' Then we address the three dimensions of the model for 'Doing the Right Things': Leverage - proving Business Impact, Customer Satisfaction - proving Value, Skill Needs - PeoplePoints, and Importance - proving Alignment With Strategic Goals. Finally, we walk through an example using a "Luncheon Assessment" of Importance to calculate the current Percentage Attainment of a future Goal. This is practical CIO, CFO, CEO take home knowledge for attendees.** The presentation lasts 45 or 75 minutes, depending upon your needs. I will remain as long as anyone has questions. Target Audience: Introductory, Intermediate and Advanced Practitioners. The audience is anyone trying to install and utilize measures and finding they are not as well received as proponents promised. This occurs in every company, even if the proponent is the sponsor. Topics: Gain benchmark survey results of the peer group. Learn how the above measures fit into Management's view of the world. Learn how to overcome middle management resistance. Learn the difference between Tactical and Strategic measures. Learn how to quickly assess the importance of applications to business goals. Measuring People - A practical approach All software, when running, is out of date! So what is more valuable than software? PEOPLE! We recommend measuring everything else, so why not measure people? What does measuring people mean? What are the results of 2001 Company Loyalty Survey? Is measuring people really possible? Who measures people now? Who Doesn't? What are the drawbacks? What are the benefits? How do you overcome fears? What is an Employee Service Level Agreement? Come and find out. This is the epitome of new and old practical measurement. It applies to the entire business, not just Information Technology. We have already used it in sales and marketing environments as well as Information Technology. The topic will raise questions, concerns and fears of people, thereby attracting people to come to the conference. The presentation begins by addressing the above questions and explaining how not measuring hurts people much more than measuring. Next we introduce how People Measurement, via an Employee Service Level Agreement, fits in with all the other measures of an Integrated Measurement Framework for Managing a Software Organization. This leads into how to get an Employee Service Level Agreement that helps both management and employees and why. We display a sample agreement for IT jobs and for the Professional Measurement Consultant. This is logically followed by introduction of another new measure, the TOP INDEX, Team Overall Performance Index. We summarize with the lessons learned and a challenge to the audience. The presentation is 45 or 75 minutes, depending upon your needs. Due to the controversial nature of the topic, questions will probably run another full 15 minutes. I will remain as long as you wish. Target audience: Introductory, Intermediate, and Advanced Practitioners. Highlights: Learning why not measuring is hurting people. Seeing how measuring people fits naturally into a complete measurement program. Finding out how to do it. Receiving a new measure (TOP INDEX) that allows them to prove their value. Basis of presentation: Same as above. Qualifications: Same as above. 901 Business Value Metrics Application Development is not an art. It is not a science. It is an economic activity. Like any economic activity, Information Technology generates two results: - Revenue/Benefits - Products/Services Revenue/Benefits are measured via Financial Statements. Products/Services are measured via Quality, Functionality and Business Impact. It makes sense to audit Financial Statements and it makes sense to audit Quality, Functionality and Business Impact. Outline: Introduction of the 10 Dimensional Integrated Measurement Framework for Managing Software Applications. This connects the issues of: Productivity, Quality, Cost, Risk, Customer Satisfaction, Business Impact, System Importance and more. Identification of simple, practical measures for easy comparison and evaluation. Demonstration of practical summarization metrics relating bottom line issues. Presentation of critical success factors for practical implementation. Review of actual multi-million dollar examples often with companies identified. What will be learned and taken away: How to get management support. How to "hit their moving target." How to prove productivity and quality improvements in development and support environments. What are the hardware, software, people and requirement factors. How to factor in Return on Investment, CMM, and other rating models. How to measure Churn and the Team Overall Performance (TOP) index. The presentation is 45 or 75 minutes, depending upon your needs. I will remain as long as you wish. This presentation also fits well as a half day tutorial! As a tutorial, we expand the detail of the model, the process, the detail of real company examples, and answer more individual questions. Target Audience: Introductory and Intermediate Basis of Presentations: Same as above. Qualifications: Same as above. Meaningful Metrics vs. Miserable Metrics -Take your pick Fully one third of all new CIO's are coming from outside IT. New organizational structures for the new millennium are already appearing. Management and organizations demand answers and insights that were impossible just a few short years ago. See the practical uses of new Metrics in: Productivity and Quality reporting, Estimating, Product reporting, Leverage, Enhancement Value, Customer Satisfaction, Efficiency, Unit Cost and Business Alignment Reporting (The number 1 CIO issue for the past three years). Outline: Introduction of rarely used basic reports like the Rack and Stack. Presentation and discussion of the reports identified above. Introduction of new metrics like CHURN and TOP Index. What will be learned and taken away: Sample reports from actual companies that are being used to improve business processes. The presentation is 45 or 75 minutes, depending upon your needs. I will remain as long as you wish. This presentation also fits well as a half day tutorial! As a tutorial, we expand the detail of the model, the process, the detail of real company examples, and answer more individual questions. Target Audience: Beginning, Intermediate and Advanced. Basis of Presentations: Same as above. Qualifications: Same as above. Fastpath For People Who Hate Function Points Challenge: Learn the need to know basics so "I won't be snookered by the FP fanatics." Overview: I know Function Points won't go away. I know they are part of Process Improvement and can be instrumental in many business decisions. I believe that button: "Quality Without Measures is Just Cheerleading!" But many times, the FP people are geeks, more concerned about techi definitions than what I need to do my job. Please, cut to the chase, jump to the bottom line. Show me the model and how to use it NOW! Outline and what will be learned: Using: The need to know parts of the 2000 pages of FP manuals, case studies, and supplemental materials. Participants will be able to: Identify the five functional types per current published standards; Identify the necessary resources for the "counting" process; Establish system complexity adjustment factors for their own systems; Avoid common counting pitfalls; Increase consistency throughout their organization; MANAGE THE PROCESS! Target Audience: Beginning, Intermediate and Advanced. Basis of Presentations: Same as above. Qualifications: Same as above. Note: The above can be a one hour track presentation or a half day tutorial. As a tutorial, we will expand the detail of the model and the detail of real company examples. Function Points For Packages The influence and acceptance of Packages, in all aspects of business, continues to increase at an increasing rate. See: - how Function Points can get the guesswork out of evaluating, selecting, testing, implementing and supporting Packages. - how to save time, save money and increase user and management "buy-in" so there is no second guessing. - how to match and prove the compatibility of a package to your requirements. - Leverage, Customer Satisfaction and Value metrics that prove your contribution. - the new RFI process, and - Results, Results, Results. Outline and what attendees will learn: -How to match requirements to packages, faster than ever before, with better insights into technical, user and management needs. -How to bypass sales people and test vendor support before you purchase. -How to report compatibility of features, costs and needs to management in one page, avoiding long wasteful processes with artificial criteria. -How to estimate risk in the conversion process. -More. Target Audience: Beginning, Intermediate and Advanced. Basis of Presentations: Same as above. Qualifications: Same as above. Best Metrics - Estimating I can estimate any project, sight unseen, in two minutes, with a guarantee. Can you? Outline: Estimating in Development and Maintenance environments. Rack and Stack reporting, to analyze internal data. Productivity Risk Analysis, to check project estimates and avoid the BIG mistakes. Leveraging, to estimate Business Impact. Benchmarking Databases- How valuable are they for your estimates? Estimating when Packages are involved - a faster process. Learning Objectives: Improve estimating with a second, independent, low overhead perspective. Move from Hysterical and Political Estimating to fact based Historical Estimating. Assess project status from a fresh viewpoint. Prove Productivity gains. The material has been presented before in multiple Fortune 500 companies. Many can be identified directly. Note: This is a subset of a full day tutorial. Metrics That Get Top Management Attention Practical examples of metrics to show Business Partners the linkage between IT and the Enterprise. This is a collage of real reports that IT departments have used to prove worth and value. Examples include, Rack and Stack, True Quality, Efficiency, Leverage, Bottom Line Customer Satisfaction, Frontier Metrics, Experience Index, TOP Index, Churn, Measuring IT Contribution, Software Balanced Scorecard and more. Outline: -Introduction of the Tutorial attendees with their input of their objectives. -Introduction of the 10 Dimensional Integrated Software Measurement Model. -Key Business Questions. -Estimating with Metrics. -Quality and Costs. -Introduction of the new RFP process for Packages. How to speed the process with increased IT, user and management consensus. -Reporting the synchronization between Functionality and Requirements. -Efficiency Comparisons, Vendor Comparisons, A real Software Balanced Scorecard. -Leveraging Software into Business Impact. -True Customer Satisfaction. -Quality and Productivity in Maintenance Support. -Frontier Metrics, Top Index and Supplemental Measures. Learning Objectives: -Identify the Best Practical Metrics examples. -Identify the Best New Metric Developments. -Show how others have proven Quality, Productivity, Cost, Risk, Staffing and other issues, factoring in constantly changing Business conditions like Process Maturity, Business Usage, Customer Satisfaction and Mission Criticality. This Tutorial material is presented in stand up interactive format. Parts have been presented before in multiple Fortune 500 companies. Many can be identified directly. "Proving the Promises of Quality or Without Metrics, You're Just Another Opinion!" Alternate Titles: "Earning Management Respect for Quality and The Value You Provide!" or "So You've Got a QA. So What! Quality Without Metrics is Just Cheerleading!" Concepts Covered: You think you do a good job. You get good reviews. So why can't you earn the recognition and respect, for Yourself, and for your Quality and Metrics Program? See how many other individuals have done it. Warning: Do not attend if you are easily offended, the speaker takes no prisoners. Recommendation: Bring your Boss. Detailed Outline: -Key Business Questions that Management and Users can't address without you. -Introduction of the 10 Dimensional Integrated Software Metrics Model. -Fastpath Sizing for people Who Hate Function Points. -Quality and Cost report examples that are easy and get management attention. -True Customer Satisfaction. -Establishing a Value Index. -Reporting the synchronization between Requirements and Functionality. -Getting Noticed with a simple new process that increases Speed, Quality and Consensus. -Efficiency Comparisons, Vendor Comparisons. -A real Software Balanced Scorecard. -Proving improved Quality in a Maintenance environment through Leveraging, an overlooked method of gaining Management attention. -Top Index and Supplemental Measures. Learning Objectives: -Show how other people have added Metrics to provide insights and prove value. -Identify Metrics and Techniques to gain respect immediately. This material is presented in stand up interactive format. Parts have been presented before in multiple Fortune 500 companies. Many can be identified directly. Basis of Presentation: Field experience with Fortune 50 companies. Many companies can be identified instead of the nebulous "one client." Prerequisites: None "CIO Metrics to Manage the Software Goliath" Concepts Covered: Fully 1/3 of all new CIO are from outside IT or outside the business. What can we do to help them get a jump-start on success. "Without Metrics, You're Just Another Opinion!" See how many other individuals have done it. Warning: Do not attend if you are easily offended, the speaker takes no prisoners. Recommendation: Bring your Boss. Detailed Outline: -Fastpath sizing of Assets, Liabilities, Risks and Potential. -Comparisons Within and Without. -Proving IT Alignment With the Business. -Identifying Quick Success Options. -Gaining Respect for My Organization and Myself. Learning Objectives: -Identify new numbers, for new and veteran CIO's (and their Metrics Officer), to bring 'sizzle' to CEOs. -Present more than a dozen practical examples that can be easily implemented, including: Rack and Stack, Two Minute Estimating with a Guarantee, New Quality and Cost Comparisons, Leveraging Results, Bottom Line Customer Satisfaction and more. This material is presented in stand up interactive format. Parts have been presented before in multiple Fortune 500 companies. Many can be identified directly. Basis of Presentation: Same as above. Prerequisites: None Managing IT Assets in Insourcing, Outsourcing and Outseasing Situations Practical examples of metrics to show Business Partners the linkage between IT and the Enterprise. This is a collage of real reports that IT departments have used to prove worth and value. Examples include, Rack and Stack, True Quality, Efficiency, Leverage, Bottom Line Customer Satisfaction, Frontier Metrics, Experience Index, TOP Index, Churn, Measuring IT Contribution, Software Balanced Scorecard and more. Objectives and Outline: -Identify the Best Practical Metrics examples. -Identify the Best New Metric Developments. -Show how others have proven Quality, Productivity, Cost, Risk, Staffing and other issues, factoring in constantly changing Business conditions like Process Maturity, Business Usage, Customer Satisfaction and Mission Criticality. Basis of Presentation: Same as above. Prerequisites: None.

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